Purchase, Return & Cancellation Terms

1. Product types and order review

Every Byte Mini, Byte Performance, Byte Gamer, and Byte Gamer Pro is a custom-configured, built-to-order desktop assembled for the customer from a starting configuration. These systems are not off-the-shelf prebuilts. Factory-built laptops and individual retail products are identified separately.

Customers are responsible for reviewing the product, quantity, selected options, compatibility requirements, delivery preference, and all displayed configuration details before checkout. Please contact us before paying if anything appears incorrect.

2. Pricing, tax, payment, and order acceptance

Displayed prices are in U.S. dollars. Applicable sales tax is calculated during Stripe Checkout using the customer's address and our configured tax settings. Shipping or local-delivery charges are calculated from the selected fulfillment method and product shipping profile and are displayed in Stripe before payment. Local pickup in Thomasville has no fulfillment charge. Orders with a product subtotal of at least $300 may qualify for free local delivery performed by Byte By Byte to an eligible address within 50 miles of Thomasville, Georgia. Address eligibility, scheduling, and a safe delivery location must be confirmed before fulfillment; carrier shipping is separate.

A Stripe payment confirmation acknowledges receipt of payment and the order request. We may review pricing, inventory, fraud indicators, shipping restrictions, and configuration feasibility before accepting fulfillment. We may cancel and promptly refund an affected unfulfilled item when there is a material pricing error, suspected fraud, legal restriction, unavailable product, or configuration that cannot reasonably be fulfilled. We will not increase a completed order's product or shipping charge without the customer's express approval. If the customer declines a proposed change, the affected unshipped item will be canceled and refunded.

3. Product information, images, and availability

We make reasonable efforts to keep descriptions, specifications, compatibility information, and images accurate. Product images may be representative unless identified as the exact manufacturer image. Packaging, revision, color, lighting, and appearance may differ without changing the advertised function or specifications.

For a custom system, component brands or models may vary with availability, but a substitution will not materially reduce the advertised configuration. We will request the customer's approval before making a material change. If the customer declines, the affected unfulfilled item will be canceled and refunded. We do not substitute an individual retail product for a materially different item without approval.

4. Custom-system cancellations and returns

A custom-configured desktop may be canceled for a full refund before parts procurement begins. Cancellation requests must be sent promptly to thomas.lyle@bytebybytebackup.com and include the order reference. Procurement begins when Byte By Byte places or commits to a supplier order for components assigned to the customer's build.

Once procurement or assembly begins, custom systems are not eligible for discretionary cancellation or change-of-mind returns because they are built specifically to the customer's selections. This restriction does not apply to an incorrect shipment, verified shipping damage, a defect, a valid claim under an applicable written warranty, or a cancellation or refund right that applies because we cannot meet a promised shipping time.

5. Factory-built computer returns

A customer may request a discretionary return authorization for an eligible factory-built laptop or desktop within 7 calendar days after delivery, unless a different product-specific return condition was clearly disclosed before purchase. Approved discretionary returns are subject to a 15% restocking fee. The customer is responsible for return shipping and transit risk unless Byte By Byte provides a return label.

The returned computer must be in like-new condition and include the original packaging, manuals, accessories, chargers, included items, and readable serial-number labels. It must be free from physical damage, alteration, account locks, passwords, and customer data. Refund eligibility and deductions are determined after inspection. A return request does not itself guarantee acceptance.

6. Parts, accessories, and other retail-product returns

Unless a product page identifies a different return condition, a customer may request a discretionary return authorization for an eligible physical retail product within 7 calendar days after delivery. This category includes computer components, storage devices, cables, peripherals, accessories, networking products, and similar non-custom merchandise. Approved discretionary returns are subject to a 15% restocking fee. Distributor or manufacturer return restrictions may make certain products ineligible, but any such product-specific restriction will be disclosed before purchase.

To qualify, the item must be complete and in new, resalable condition with its original packaging, accessories, manuals, seals where applicable, and readable serial-number or product labels. Products that have been installed, physically altered, damaged, overclocked, written to, registered, or returned with missing items are not eligible for a change-of-mind return. Defect and warranty claims remain available as described below.

7. Software, licenses, consumables, and special-order products

Digital products, software activation keys, downloadable products, and license products are final sale after a key, download, or access credential has been delivered, exposed, registered, or activated, except when the delivered item is invalid or applicable law requires otherwise. Opened physical software and consumable products are not eligible for discretionary return.

Products clearly identified before purchase as special order, clearance, final sale, personalized, or non-returnable are not eligible for discretionary cancellation or return after procurement begins. These restrictions do not limit remedies for an incorrect, damaged, defective, or unlawfully described item, or cancellation and refund rights that apply when we cannot meet a promised shipping time.

8. Component compatibility and customer installation

Compatibility depends on the complete system, including form factor, socket, chipset, firmware, power requirements, dimensions, operating system, and other installed parts. Compatibility guidance is based on the information available to us and is not a substitute for reviewing the manufacturer's requirements. When purchasing individual components for self-installation, the customer is responsible for providing accurate system information and confirming compatibility before purchase. Damage caused by improper installation, incompatible supporting hardware, misuse, or unauthorized modification is not a product defect.

9. Defects, incorrect orders, and shipping damage

Verified defects, incorrect fulfillment, and shipping damage are not treated as discretionary returns and are not subject to the 15% restocking fee. Contact us promptly with the order reference, description, serial number when applicable, and photographs of the product and packaging when appropriate. Keep all packaging until the claim is resolved. When a return is required for a verified incorrect, damaged, or defective product, Byte By Byte will provide or reimburse reasonable authorized return shipping as applicable. Byte By Byte may troubleshoot, repair, replace, or refund the affected product as appropriate under the applicable warranty and law. Nothing in these terms limits rights or remedies that cannot legally be waived.

10. Return authorization and refunds

All returns require prior authorization. Unauthorized or collect-on-delivery shipments may be refused. After an authorized return is received and inspected, an approved refund will be issued promptly to the original payment method. Original expedited shipping and customer-paid return shipping are not refundable on discretionary returns. A required refund for unshipped merchandise will include the applicable amount paid for the canceled item and any associated shipping or handling amount required by law. Financial institutions may require additional time to post a refund after we submit it.

11. Order cancellation before shipment

An in-stock, non-custom retail product may be canceled before shipment unless fulfillment or a non-reversible supplier commitment has already begun. Special-order products follow Section 7, and custom systems follow Section 4. Contact us immediately with the order reference; submitting a request does not guarantee that shipment can be stopped.

12. Fulfillment, direct shipment, split shipments, and delivery estimates

Eligible factory-built computers, components, accessories, and other retail products may ship directly to the customer from an authorized distributor or fulfillment partner. Byte By Byte remains the seller and the customer's point of contact for the order. Distributor names, warehouses, carriers, and package appearance may vary. An order containing multiple products may be fulfilled from different locations and arrive in separate shipments.

In-stock retail products and factory-built products generally require 1-3 business days for order review and processing before shipment. Custom-built systems generally require 7-14 business days before shipment or pickup after availability is confirmed. Supplier-sourced, backordered, special-order, fraud-review, or address-review orders may take longer only as communicated to the customer. Carrier transit time begins after a package is accepted by the carrier. Processing and transit estimates are not guaranteed delivery dates.

Tracking will be provided when available. Customers are responsible for supplying a complete, deliverable address and promptly reporting address errors. Address changes may not be possible after fulfillment begins. If we cannot ship within a promised time—or within 30 days when no shipping time was stated—we will provide a delay notice and the choice required by applicable law: consent to a revised shipping time or cancel the affected unshipped merchandise for a prompt refund. We will not treat silence as consent when affirmative consent is required.

13. Warranty handling

Custom systems, factory-built products, components, and accessories may have different labor and manufacturer warranty coverage. Any written Byte By Byte warranty and available manufacturer warranty terms will be identified on the applicable product page, linked when available, or provided on request before purchase. The applicable written warranty controls its coverage and must be read together with rights that cannot legally be waived. Manufacturer warranties are provided by their respective manufacturers and may require proof of purchase, serial numbers, troubleshooting, or direct manufacturer service.

Removing a cover or using third-party parts does not by itself void coverage; however, warranty coverage may exclude damage actually caused by misuse, improper installation, incompatible equipment, unauthorized modification, liquid, impact, electrical events, or another stated excluded cause.

14. Customer data

Customers are responsible for backing up and removing personal data before returning a computer, laptop, storage device, or other data-bearing product. Service, diagnosis, repair, replacement, or return processing can result in data loss. Storage products may be erased or replaced rather than returned. Do not send passwords unless specifically requested through an approved support process.

15. Contact

Byte By Byte Backup LLC · Thomasville, Georgia
Email: thomas.lyle@bytebybytebackup.com
Include the order reference in all order-related communications.